Refund policy

YBP Brand Return & Exchange Policy


At YBP Brand, every piece is designed with intention and many of our products are created specifically for you after your order is placed. Because of this made-to-order production process, we encourage customers to carefully review product descriptions, sizing information, and color selections before completing a purchase.

We are committed to delivering high-quality products and exceptional customer service. If we make a mistake or your item arrives damaged or defective, we'll make it right.

 


 

Returns

Due to the made-to-order nature of many YBP Brand products, we do not accept returns for:

  • Buyer's remorse

  • Change of mind

  • Incorrect size ordered

  • Color expectations

  • Preference changes

  • Minor manufacturing variations

  • Delayed deliveries caused by shipping carriers

  • Orders placed using incorrect shipping information provided by the customer

Returns that do not meet the conditions outlined in this policy may be refused.

 


 

Sizing

We understand that purchasing apparel online can make selecting the right size challenging. For this reason, YBP Brand provides size charts for every product whenever available.

Because many of our products are made to order, we are unable to offer exchanges or refunds for items ordered in the wrong size.

We strongly encourage customers to review the product measurements carefully before placing an order. If you have questions about sizing, we're happy to assist before your purchase.

 


 


Final Sale Items

The following items are considered Final Sale and are not eligible for return or exchange unless they arrive damaged, defective, or an incorrect item was shipped:

  • Swimwear

  • Bodysuits intended as intimate apparel

  • Undergarments

  • Clearance items

  • Promotional or deeply discounted merchandise

  • Gift cards

  • Limited edition or custom-made products (unless otherwise stated)

 


 

Damaged, Defective, or Incorrect Items

We take pride in the quality of every order.

If your order arrives:

  • Damaged

  • Defective

  • Misprinted

  • Incorrect

  • Missing items

please contact us within 7 days of delivery at YBPBrand@gmail.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photos of the packaging (when applicable)

Once reviewed, YBP Brand will determine the appropriate resolution, which may include:

  • Replacement

  • Exchange

  • Store credit

  • Refund

Depending on the circumstances, we may request that merchandise be returned before issuing a replacement or refund.

 


 

Manufacturing Variations

Each YBP Brand item is individually produced.

Minor differences in:

  • Print placement

  • Pattern alignment

  • Stitch placement

  • Fabric texture

  • Garment measurements (within approximately 1–2 inches)

  • Color appearance due to monitor settings, lighting, or manufacturing processes

are considered normal characteristics of custom apparel and are not considered defects.

 


 

Color Disclaimer

We make every effort to accurately display product colors.

However, colors may appear differently depending on:

  • Device screens

  • Monitor calibration

  • Mobile displays

  • Lighting conditions

  • Photography

  • Printing methods

These natural variations do not qualify for refunds or exchanges.

 


 

Return Shipping

When a customer is exchanging an item due to an incorrect size selection, the customer is responsible for the cost of shipping the original item back to YBP Brand.

If the return is the result of an error made by YBP Brand—including defective merchandise or an incorrect item shipped—we will provide instructions for resolving the issue at no additional cost to the customer.

 


 

Refund Eligibility

Refunds are issued only under limited circumstances, including:

  • Products that arrive damaged or defective when replacement is unavailable.

  • Incorrect items that cannot be replaced.

  • Duplicate charges.

  • Orders canceled before production begins.

Refunds are not issued for:

  • Incorrect size selection

  • Buyer's remorse

  • Preference changes

  • Color expectations

  • Normal production variations

  • Shipping delays outside of our control

Approved refunds will be issued to the original method of payment.

 


 

Order Cancellations

Because many of our products begin production shortly after purchase, orders may only be canceled if production has not yet started.

Once production has begun, orders cannot be canceled.

 


 

Our Commitment

Every YBP Brand piece is created with care and attention to detail.

If we make a mistake, we'll make it right.

If your order arrives damaged, defective, or incorrect, our team will work quickly to provide an appropriate solution.

Our goal is to ensure every customer has a positive experience while maintaining policies that allow us to continue producing thoughtfully designed, made-to-order apparel.

For questions regarding returns or exchanges, please contact us at ThePlug@YBPBrand.com.